A toll-free telephone number or freephone number is a telephone number that is billed for all arriving calls instead of incurring charges to the originating telephone subscriber. For the calling party, a call to a toll-free number from a land-line is free of charge.
A toll-free, Free-call, Freephone, 800, 0800 or 1-800 number is identified by a dialing prefix similar to a geographic area code, such as 800. The specific service access numbers vary by country.
Benefits of using a toll-free numbers
- Perception is everything, and a toll free number will give your customers a good impression. Some companies build entire brands off their toll free number, like 1-800-PETMEDS, or 1-800-FLOWERS. Having a memorable vanity number is like owning prime real estate. The phone number is the marketing strategy.
- A memorable, toll free number makes it easy for your customers to reach you when they have questions. Back when smartphone apps weren’t so popular, I had my bank’s toll free number memorized and it was a really convenient feature when I wasn’t by a computer to look up information.
- You can forward calls from a toll free number to any other number, like a cell phone, landline or IP phone. The good news is, toll free numbers are portable and there are no contracts required, so you can transfer the number to a different carrier anytime. Forwarding calls is a free feature that most service providers offer. This means you can take your national business anywhere, whether you’re in the office or on the road.
- These days, toll free numbers are easy to set up and affordable even for startups and small businesses. Look for phone service providers that offer cloud-based VoIP phone systems for small businesses. Most major providers offer convenient monthly plans with all-inclusive rates or pay-as-you-go options that don’t require contracts or deposits.